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Terms & refund policy

Plain rules for your stay at Priestly Apartments, Awka. Please read them before you book.

1Booking and payment

Rates are per night, per apartment, as shown on our website before you pay. A booking is confirmed only after your payment is received and a receipt is emailed to you. While you pay, your chosen dates are held for 15 minutes. Online payments are processed securely by Paystack.

2Check-in and check-out

Arrive any time on your check-in day. Every night ends with check-out by 12:00 noon the next day.

If you need more time on your last day, please ask the front desk before 12:00 noon.

3Caution fee

A caution fee is added to your total and shown before you pay. It is refundable. We keep it until our team has checked the apartment and confirmed that nothing has been damaged or spoiled.

  1. Request: from check-out day, open your receipt page (the button in your receipt email) and tap Request caution fee refund. Confirm your email address. If you paid by bank transfer, you can add your bank details there.
  2. Inspection: our team checks the apartment in person.
  3. Decision: if everything is in order, your caution fee is refunded in full. If something is damaged or spoiled, the cost may be deducted, and we will tell you the amount and the reason.
  4. Refund: you are emailed the result. Refunds go back to your original payment method, or to your bank account if you paid by transfer. They can take several working days to show with your bank.

4Changes and cancellations

To change or cancel a booking, please call or message the front desk as early as possible: 0912 728 9246 or 0913 844 6711. Our team will tell you what can be done.

5Your information

When you book we collect your name, phone number and email address, and your bank details only if you choose to give them for a refund. We use them to confirm your stay, send your receipt, contact you about your booking and process refunds. Your payment is handled by Paystack. Your booking record is stored with our hosting and database providers, and receipts are sent through an email service. We do not sell your information. To ask about or correct your information, contact the front desk.

6Contact

Priestly Apartments
Chief Ikechukwu Udenka Memorial Lane, close to Government House, Awka
0912 728 9246 · 0913 844 6711

Last updated 12 October 2026. We may update these terms. The version shown on this page when you book is the one that applies.